About Medicaid Managed Care Quality Dashboard

Medicaid Healthcare Quality

Secretary Rebekah E. Gee, MD
Jen Steele - Medicaid Director

The Medicaid Quality Dashboard was created to promote transparency and
healthcare accountability, visible to all citizens in the state.

The Bureau of Health Services Financing (BHSF) regularly monitors the
performance of contracted Managed Care Organizations (MCOs) on a number of
Healthcare Effectiveness Data and Information Set (HEDIS®) and non-HEDIS quality metrics.

HEDIS, established by the National Committee for Quality Assurance (NCQA), is used to
evaluate plan performance, improvements and outcomes. These measures expressed on
this website will include a performance rate or percentage by each plan, baseline data and
benchmarks. The measures provided are from HEDIS and non-HEDIS data collected by each of
the five Managed Care Organization health plans for the reporting years 2016, 2017, and 2018
(measurement years 2015, 2016, 2017 respectively). There are measures that do not
have rates reported due to the measure either being new or not reported by the MCO(s).

In addition, the 2012 pre-Bayou Health Baseline (2011 measurement year) is provided to
illustrate the starting point at the initiation of the program.
The 2012 Baselines (2011 measurement year) only exist for those measures that were reported at the time.