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Louisiana Medicaid Healthcare Quality Dashboard

About Medicaid Managed Care Quality Dashboard

Medicaid Quality Improvement & Innovations Section

The Medicaid Quality Dashboard was created to promote transparency and
healthcare accountability, visible to all citizens in the state.

The Bureau of Health Services Financing (BHSF) regularly monitors the
performance of contracted Managed Care Organizations (MCOs) on a number of
Healthcare Effectiveness Data and Information Set (HEDIS®) and non-HEDIS quality metrics.

HEDIS, established by the National Committee for Quality Assurance (NCQA), and non-HEDIS
metrics are used to evaluate plan performance, improvements and outcomes.
These measures expressed on this website will include a performance rate or percentage by
each plan, baseline data and benchmarks. The measures provided are from HEDIS and
non-HEDIS data collected by each of the five Managed Care Organizations for the
reporting years 2016, 2017, and 2018 (measurement years 2015, 2016, 2017, respectively).
There are measures that do not have rates reported due to the measure either being new or not reported by the MCO(s).

In addition, the 2012 pre-Managed Care Baseline (2011 measurement year) is provided to
illustrate the starting point at the initiation of the program. The 2012 Baselines
(2011 measurement year) only exist for those measures that were reported at the time.